If Shared Albums aren't working

Subsequently you plow on Shared Albums, y'all might have questions nearly comments, likes, invites, videos, and more.

About Shared Albums

How exercise I dorsum up a Shared Album?

Shared Album content isn't automatically backed upwards. If you lot want to save a photo or video from a Shared Album, add together it to your photograph library earlier yous back upward your device.

  • On your iPhone, iPad, or iPod touch on: Tap the photo, and then tap the Share button, then tap Save Image.
  • On your Mac: Select the photograph or video, command-click > Import.

Whatsoever comments or likes attached to a photo or video in a shared album aren't saved with the photo or video.

What exercise I need to see and share videos, contribute to someone else'due south Shared Album, and add comments or similar photos and videos?

  • iPhone, iPad, or iPod bear upon with iOS 7 or afterwards
  • Mac with Bone X Mavericks x.ix or after
  • Apple Boob tube (2nd, 3rd, or 4th generation) with Apple tree TV software half-dozen.0 or later
  • PC with Windows 7 or later and iCloud for Windows

If the possessor of a Shared Album turns on the Public Website selection and shares the link with you, you tin can use whatever up-to-appointment browser to see photos and videos added by the possessor and all contributors.

Comments and likes

Learn more most comments and likes.

Why tin't I see new comments in my Shared Album, or why practise I run across comments that were deleted?

  1. Check the Organization Status page for issues affecting Photos.
  2. Check the Internet connection on all your devices by going to apple tree.com and iCloud.com. Yous need to connect to the Internet to brand a comment.
  3. See if the number of comments is the same on your iOS device and your Mac or PC.

If you take an active Internet connection, and a photo or video has a different number of comments on multiple devices, endeavour these steps.

On your iPhone, iPad, or iPod touch:

  1. Close the Photos app. If you're not sure know how to do this, follow these steps.
  2. Tap Settings > [your name] > iCloud > Photos.
  3. Plow off Shared Albums.
  4. Tap OK. The albums and photos volition automatically be added once more when you plough this setting back on.
  5. Become back to the Home screen. Wait about a minute.
  6. Tap Settings > [your proper noun] > iCloud > Photos.
  7. Turn on Shared Albums.
  8. Get back to the Home screen.
  9. Open up Photos and tap the Albums tab.
  10. Tap the proper noun of the Shared Album.
  11. Bank check the comments on the photo or video.

On your Mac:

  1. From the Photos app, choose Photos > Preferences.
  2. Deselect Shared Albums.
  3. Wait near a infinitesimal.
  4. Select Shared Albums.
  5. Become to the Shared Album and check the comments on the photo or video.

On your PC using Windows seven or later and iCloud for Windows:

  1. Close any open up Windows Explorer windows you're using to access Shared Albums.
  2. Get to the Start screen, so click the iCloud tile to open iCloud for Windows.
  3. Click the Options button next to Photos.
  4. Deselect Shared Albums. Click OK, then click Apply.
  5. Wait about a minute, then click the Options button.
  6. Select Shared Albums. Click OK, so click Utilise.
  7. Open iCloud Photos.
  8. Double-click the shared album, and then click Comments.
  9. Check the comments on the photo or video.

Can I change the name that I use to comment on a Shared Anthology?

Your name in comments matches the full proper name for the Apple ID that you used to join the Shared Album. Employ these steps to change your display name:

  1. Delete the comment. After a comment is posted, the display name doesn't modify.
  2. Unsubscribe from the Shared Anthology.
  3. Get to your Apple tree ID account folio, sign in, and change your name. If there's a credit card on your account that y'all're using for purchases, the name must match that credit card.
  4. Ask the owner of the Shared Anthology to send you a new invitation to the Shared Anthology.
  5. Accept the invitation, find the photo or video, and repost your comment.

Invites and subscribers

How do I re-invite someone to a Shared Album if they declined my invitation but now want to subscribe?

On your iPhone, iPad, or iPod touch on:

  1. Tap Photos.
  2. Tap the Albums tab.
  3. Tap a Shared Album, and then become to the People tab.
  4. Select the person's name in the list of subscribers.
  5. Tap Resend Invitation.
  6. If you previously removed this person from the list of subscribers, tap Invite People, enter their electronic mail address, then tap Add.

On your Mac:

  1. Open up the Photos app.
  2. Open the Shared Anthology in the sidebar.
  3. Click the People button.
  4. Select the person's name in the list of subscribers.
  5. Click Resend Invitation.

On your PC using iCloud for Windows:

  1. Open up iCloud Photos, and double-click the Shared Album to open it.
  2. Click Options.
  3. Click the proper noun of the person who wants to subscribe.
  4. Click Resend invitation, and so click Done.

I declined an invitation to join a Shared Album. How practise I bring together the album?

Ship a message to the possessor of the Shared Anthology and ask them to invite y'all over again.

I sent email invitations to my Shared Album, but not everyone received one.

Effort these steps:

  1. Ask the invitees to check their junk or spam email folders for the invitation.
  2. Send the invitation over again. An guest might non get the message if their mailbox is full, or if in that location's a filter that prevented the invite from being delivered.
  3. If they didn't go the invitation, ask the invitee for another e-mail accost that yous tin can send the invitation to. You tin can also send the invitation to the telephone number that they use for Messages.
  4. Inquire the invitee if they've ever received an invitation, and if they might have unsubscribed from Shared Albums emails. They can apply the steps below to get email invitations once more.

If they yet don't become the invite, contact Apple Support for assistance.

I chose non to get Shared Albums invitations, simply now I want to subscribe to Shared Albums.

If yous take an email invitation, open it and click Don't Transport Me Shared Album Emails at the lesser of the message. A browser window opens and shows that y'all're no longer receiving Shared Album invitations. Click Undo this change.

If you no longer have an invitation, contact Apple Support and inquire to receive Shared Anthology invitations. You won't get previous invitations automatically, merely you can contact the owner of a Shared Album and ask for some other invitation.

Someone sent me a link to a Shared Album, merely when I click the link a message appears that says the album is no longer shared.

If the album owner deleted the anthology or removed you from the subscribers list, you'll get a message that "This photograph album is no longer shared."

Contact the possessor of the Shared Album to inquire if it's been deleted or to request a new invitation.

I got a Shared Anthology invitation from a sender that I don't recognize.

If you get a Shared Album invitation that yous think might be spam or junk, let us know. Click Report Junk in the e-mail invitation.

You can too become to the invitation from the Photos app on your iPhone, iPad, iPod touch on, or Mac and choose Written report Junk > Delete and Report Junk.

Videos

Which video formats and sizes do Shared Albums support?

Shared Albums support MP4 and QuickTime video file types, and H.264 and MPEG-four video file formats. Videos tin can be up to 15 minutes long.

Tin can I play shared videos over my cellular connection?

Shared Albums back up video playback over Wi-Fi and cellular connections. To enable playback over a cellular connection on your iOS device, become to Settings > Cellular and turn on Photos.

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